All business owners and managers know that they have a responsibility to provide a safe, harassment-free workplace for their employees. While most employee harassment claims stem from co-worker or manager harassment, employers also have a duty to protect their workers against harassment from vendors and customers as well, as a recent federal lawsuit illustrates:
A former restaurant server won a $75,000 settlement against her employer because managers failed to act after she reported ongoing harassment from customers based on the race of her children.
The suit states that the server, who is white, brought her bi-racial children into the restaurant on her day off. Soon after that, a couple who frequented the restaurant began calling the server offensive names within ear-shot of her co-workers and said that they didn’t want her to wait on them. Although the managers were aware of the situation, they did nothing to try to stop the harassment. After over a year of harassment, the server quit.
Michelle Eisele, supervisory trial attorney with the EEOC, stated, ““I think the manager thought (the couple) have a First Amendment right and that’s who they are and they’re really good customers.”
As part of the settlement, the company also agreed to post an EEOC sign stating, “CMR’s (the restaurant’s owner) managers are expected to ensure that their employees are not subjected to harassment prohibited by law, including harassment by co-workers, customers, or other parties with whom CMR does business,” as well as provide training on policies prohibiting discrimination and race-based harassment.
source:The Herald Bulletin
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